Returns & Exchanges

Last updated: August 16, 2026

Every Remington Supply Co. item is printed specifically for your order. Please review product details, colors, shipping information, and the applicable size chart carefully before purchasing.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery. We will review the issue and, when approved, provide a replacement or refund at no additional cost.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the problem
• Clear photographs showing the item and the issue
• Photographs of the packaging and shipping label when the order was damaged in transit or the wrong item was received

Please keep the item and its packaging until your claim has been resolved. Do not send an item back unless we provide return instructions. In most cases, defective items will not need to be returned.

Sizing, Color Selection and Change of Mind

Because our products are printed to order, we cannot accept returns or exchanges when:

• The wrong size or color was ordered
• The customer changes their mind
• The item is no longer wanted
• The shipping address was entered incorrectly
• A delivery was refused or left unclaimed

Please consult the size chart on the product page before placing your order. We recommend comparing the listed garment measurements with a shirt you already own and like.

Minor Variations

Colors can appear slightly different depending on screen settings, garment material, and the printing process. Small differences in print placement, scale, or color that fall within normal production tolerances are not considered defects.

Order Changes and Cancellations

Orders may enter production shortly after they are placed. If you need to change or cancel an order, contact us immediately through our contact page.

We will make every reasonable effort to accommodate the request, but changes and cancellations cannot be guaranteed once production has begun. Orders that have entered production are not eligible for cancellation due to customer error or a change of mind.

Lost Packages

If tracking has not updated or your order has not arrived within the estimated delivery window, please contact us through our contact page.

Claims for packages believed to be lost must be submitted within 30 days of the estimated delivery date. We will review the tracking information and work with the fulfillment provider and carrier to determine the appropriate resolution.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout. Orders returned, lost, or undeliverable because of an incorrect address may require payment of additional production or shipping costs before a replacement can be sent.

Refunds

Approved refunds are issued to the original payment method. Once issued, processing time depends on your bank or payment provider.

Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or otherwise eligible for a full refund.

How to Contact Us

To report an order problem or request assistance, visit our contact page.

Include your order number and the email address used to place the order. Please do not send products to a fulfillment provider or return address without contacting us first.

This policy does not limit any rights available under applicable consumer-protection law.